I will build a custom twilio ivr phone tree and call routing system


About this gig
Tired of losing business calls and manually routing inquiries?
I build custom Twilio IVR phone menus and call routing pipelines powered by Python/FastAPI. Direct callers professionally, automate routine inquiries via keypad options, and sync call activity to your database with zero recurring Zapier fees.
What the system delivers:
- Custom IVR Phone Tree: Professional multi-option phone menu with clean voice prompts and business hours logic.
- Smart Forwarding: Route callers to live receptionist lines, mobile phones, or specific team members.
- Keypad-Triggered Actions: Automated inquiry links, booking URLs, or service info dispatched on keypress.
- Google Sheets Real-Time Sync: Every caller, menu selection, and timestamp is logged into your private spreadsheet.
- Telegram Notification Bot: Real-time push alerts to your phone with interactive status buttons.
- AI Inquiry Summaries: AI models summarize after-hours caller requests and generate daily digests.
Built cleanly on secure cloud backends. Contact me via Fiverr Inbox to get started.
Get to know VectorWorkflows
Automation Agency
- FromIndia
- Member sinceAug 2026
- Avg. response time1 hour
Languages
English
My Portfolio
FAQ
How does the call routing work?
When customers dial your number, a custom IVR menu plays options (e.g., Press 1 for Front Desk). Selecting an option forwards the call to any landline or mobile, or triggers self-service automated flows.
Do I need to change my current phone number?
No. You can set up simple conditional call forwarding from your existing carrier to your Twilio number, meaning customers continue dialing your regular business phone number as usual.
Are Google Sheets logs included in all tiers?
Yes. Every tier—from Basic to Premium—includes live Google Sheets sync, custom multi-option IVR menus, smart receptionist call forwarding, and AI caller inquiry triage with zero recurring Zapier fees. You receive a fully automated, production call routing pipeline on Day 1.
What third-party accounts are needed?
You only need a Twilio account and an LLM API key (OpenAI or Gemini). You pay pure wholesale usage directly to providers (typically $3–$8/month), maintaining 100% data ownership with zero lock-in.
Do I need a paid Zapier or Make subscription?
No. The system is engineered directly in native Python and FastAPI webhooks, completely eliminating the need for recurring monthly third-party automation tools.

