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I will an ai voice agent for medical appointment booking
LUCIE.B
About this gig
Is your medical practice losing patients because the phone line is always busy?
Every missed call is a patient who might book elsewhere. During consultations, your front desk is busy with patients in the waiting room, not answering the phone and that's exactly when people call to book.
I build and host a custom AI voice agent that answers every call, 24/7, in a natural, human-sounding voice. It books appointments, answers common questions (opening hours, address, accepted insurance, required documents), and confirms bookings instantly by SMS even outside office hours. This is a fully managed service: I handle hosting, setup, and maintenance. No technical knowledge needed on your end.
Depending on your package, you get:
- Real-time appointment booking synced to your calendar with SMS confirmations
- Cancellation handling and appointment reminders to reduce no-shows
- Integration with your existing scheduling system (Doctolib, etc.)
- An analytics dashboard tracking calls and booking conversion
Built on Twilio and ElevenLabs, designed with data protection in mind, for reliable, natural-sounding calls that feel like a real member of your team.
Get to know LUCIE.B
LUCIE.B
Turnkey Excellence
- FromUnited States
- Member sinceJan 2026
- Last delivery4 months
Languages
English, French, Spanish, Italian, Arabic, Bulgarian, Irish, Dutch
You have a vision; I bring it to life. I empower entrepreneurs to break through barriers by developing tailor-made digital strategies. My expertise merges professional web development with the optimization of your entire digital ecosystem. My goal is simple: to transform the digital landscape into your #1 growth lever through robust technical solutions and a high-impact, business-oriented approach.
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FAQ
Do I need any technical skills to use this?
No. This is a fully managed service — I handle the hosting, setup, and maintenance. You just connect the system to your practice's phone line.
Is this compliant with patient data protection regulations?
Yes, the system is designed with data protection and confidentiality in mind, in line with GDPR requirements for healthcare data.
Can the voice agent handle multiple calls at the same time?
Yes, it can handle multiple simultaneous calls, so no patient ever gets a busy signal, even during your busiest hours.
Will the AI voice sound robotic?
No, the agent uses ElevenLabs' natural-sounding voice technology, so it sounds like a real receptionist, not an automated system.
Can it integrate with Doctolib or my existing scheduling system?
Yes, this integration is included in the Premium package. Let me know which system you use and I'll confirm compatibility before we start.
What happens if the AI can't answer a patient's question?
It takes a message and forwards it to your staff immediately by SMS or email, so nothing gets lost.
Do I own the code/system after delivery?
This is offered as a managed, hosted service by default. Source code ownership is available as an add-on extra if you'd prefer full independence.
How long does setup take?
Delivery time depends on the package: 3 days for Basic, 5 days for Standard, and 10 days for Premium.
Can the voice agent speak multiple languages?
The default setup is single-language, but multilingual support can be added — just message me before ordering to discuss your needs.
Can the AI handle urgent or emergency calls?
The agent is designed for appointment booking and general inquiries. For true emergencies, I recommend keeping a clear message directing patients to emergency services or an on-call number.
