I will be a shopify and ecommerce customer support agent
Streamlining workflows, Simplifying Success
About this Gig
I help eCommerce brands deliver fast, professional, and reliable customer support so you can focus on growing your store while I keep your customers happy.
If you need a dependable Shopify Customer Support Agent who handles inquiries with care and efficiency, I'm here to help.
Here's how I support your store:
Customer email support (Gmail, Outlook, Helpdesk tools)
Order tracking, order edits, cancellations & refunds (Shopify)
Responding to customer inquiries (shipping, products, returns)
Live chat support & inbox management
Handling disputes, complaints & chargeback-related communication
FAQ creation & customer response templates
CRM updates and customer data organization
Basic social media customer support (DMs & comments)
What you can expect working with me:
Fast response times that improve customer satisfaction
Professional, friendly communication that reflects your brand voice
Organized handling of high message volumes
Reliable support with minimal supervision
Secure handling of customer data and store access
Industry:
Business
Platform:
Amazon
•
Etsy
•
Shopify
Language:
English
My Portfolio
FAQ
What hours are you available?
I’m available 8 AM-5 PM PST. For Premium packages, I provide priority response windows.
Can you sign an NDA?
Yes, I can sign an NDA upon request before starting work.
How do you track hours for ongoing work?
I provide weekly time logs in Hubstaff timetracker, Google Sheets, or a simple status report and task list.
What if I need different tasks done than listed?
Message me first, I’ll create a custom offer or adjust package scope.

