I will be a shopify and ecommerce customer support agent

Nigeria

I speak English

Streamlining workflows, Simplifying Success

Hi, I’m Chioma, a Virtual Assistant & Project Manager specializing in process creation, workflow automation, and efficient task management. Since 2019, I’ve supported clients worldwide, streamlining o...
About this Gig

I help eCommerce brands deliver fast, professional, and reliable customer support so you can focus on growing your store while I keep your customers happy.

If you need a dependable Shopify Customer Support Agent who handles inquiries with care and efficiency, I'm here to help.

Here's how I support your store:

Customer email support (Gmail, Outlook, Helpdesk tools)

Order tracking, order edits, cancellations & refunds (Shopify)

Responding to customer inquiries (shipping, products, returns)

Live chat support & inbox management

Handling disputes, complaints & chargeback-related communication

FAQ creation & customer response templates

CRM updates and customer data organization

Basic social media customer support (DMs & comments)

What you can expect working with me:

Fast response times that improve customer satisfaction

Professional, friendly communication that reflects your brand voice

Organized handling of high message volumes

Reliable support with minimal supervision

Secure handling of customer data and store access

Industry:

Business

Platform:

Amazon

Etsy

Shopify

Language:

English

My Portfolio