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I will optimize your CRM strategy and customer experience
Marketing CRM Transformation Leader
Marketing & Communications Consultant with 8 years of experience in luxury, automotive, finance and international markets.
I've worked with Moët Hennessy (LVMH), Renault, Lotus and Olympos, deliverin...
About this Gig
Want to optimize your CRM, improve customer engagement and drive business growth?
I'm a Senior CRM & Customer Experience Consultant with over 8 years of experience working with international brands, including Moët Hennessy (LVMH), Renault and Olympos.
I help businesses improve CRM performance, optimize customer journeys and develop actionable strategies using Salesforce, HubSpot and marketing automation.
My services include:
CRM audits and optimization
Customer journey mapping
Customer segmentation and retention
Marketing automation recommendations
CRM strategy, KPIs and implementation roadmaps
Choose your package:
BASIC | CRM Audit
34 page PDF with CRM assessment and 5 actionable recommendations.
STANDARD | CRM Growth Strategy
68 page PDF with customer journey analysis, segmentation and optimization plan. Includes 1 consulting hour.
PREMIUM | CRM Transformation
1215 page strategy report with automation opportunities, KPIs, a 90-day roadmap and consulting deck. Includes 2 consulting hours.
Let's turn your CRM into a growth driver!
Industry:
Energy
•
Financial services
•
Software
My Portfolio
FAQ
Which CRM platforms do you work with?
I specialize in Salesforce and HubSpot, with experience in CRM strategy, customer engagement, marketing automation and digital transformation.
What is included in each package?
Basic: 3–4 page CRM audit. Standard: 6–8 page strategy report with 1 consulting hour. Premium: 12–15 page transformation plan, consulting deck and 2 consulting hours.
Can you optimize my existing CRM?
Yes. I can assess your CRM setup, identify improvement opportunities and recommend strategies for better customer journeys, segmentation and engagement.
Can you help improve customer retention?
Yes. I can recommend segmentation, loyalty, lifecycle communication and automation strategies designed to strengthen customer relationships.
What information do you need to start?
Your business objectives, current CRM platform, main challenges, target audience and any existing documentation or performance reports.
What deliverables will I receive?
You'll receive a tailored PDF report with findings and recommendations. Standard and Premium include strategic implementation planning, and Premium includes a consulting deck.
Can you guarantee measurable business results?
I provide practical, data-informed recommendations, but specific results depend on your implementation, resources and market conditions.
