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Fiverr Pro
English
$
USD
I will manage omnichannel customer support phone text email and chat
Founder and CEO at Victory Sync
Victory Sync LLC delivers 24/7 customer support, sales, and back-office outsourcing that cuts costs by up to 60% while boosting customer satisfaction. We combine skilled agents, AI-powered tools, and ...
About this Gig
I will handle your inbound customer support across phone, SMS/text, email, and live chat so your customers get fast, professional responses and nothing slips through.
What I can handle:
- Answer inbound calls and respond to customer questions
- Email support and ticket handling
- Live chat support and follow-ups
- SMS/text replies for quick customer responses
- Appointment scheduling and confirmations
- Order status updates, basic troubleshooting, and routing issues to the right person
- Escalation when needed based on your rules
How we work:
- We operate inside your existing tools and workflows
- We follow your scripts, policies, and brand tone
- You receive a daily summary of what happened and what needs attention
Platforms we can work in (examples):
Zendesk, Freshdesk, Gorgias, Intercom, HubSpot, Salesforce, Shopify Inbox, WhatsApp Business, Gmail, Google Workspace, and more.
If you need ongoing weekly coverage, message me and I can structure a recurring support plan.
My Portfolio
FAQ
Do you provide phone support too?
Yes. If you have an existing phone system, we can work inside it. If not, we can discuss the best setup based on your needs.
Can you match our brand tone and scripts?
Yes. Share your tone guidelines, common responses, and any do’s/don’ts. We’ll follow them.
What industries do you support?
Most service businesses and online businesses. If you have special compliance rules, tell me up front.
Will you issue refunds or make policy decisions?
Only if you explicitly authorize it and provide rules. Otherwise we escalate for approval.
Do you work weekends or specific time zones?
Yes, as an add-on. Send your preferred coverage hours.
