I will be your reliable chat and email support agent

Vince Koch

Kenya

I speak English

I will do accurate data entry, Excel tasks, and web research

With more than four years of expertise in accounting, financial management, and instructing, I hold the Certified Public Accountant (CPA II) certification. My areas of expertise include account reconc...
Read More
About this Gig

Description

I provide fast, accurate non-voice customer support via live chat, email, and helpdesk tickets for businesses that need reliable coverage without hiring full-time staff.

What I bring:

  • Fast, accurate typing with strong written English
  • Comfortable with MS Word, Excel, and common helpdesk tools (Zendesk, Freshdesk, Intercom, Gorgias; mention specific ones you've used or trained on)
  • Experience with data entry, order processing, and basic admin tasks alongside support
  • Detail-oriented: I follow your tone guide and FAQ scripts closely, so responses stay on-brand

Good fit for:

  • E-commerce stores needing order/inquiry support
  • SaaS products needing tier-1 chat support
  • Businesses that need email inbox management

Availability: East Africa Time overlaps with US morning and UK/EU business hours.

Send me your product details, FAQ, and tone guidelines, and I'll get started quickly.

Read More
be your reliable chat and email support agent
Full Screen
be your reliable chat and email support agent
Full Screen
Full Screen
be your reliable chat and email support agentbe your reliable chat and email support agentbe your reliable chat and email support agent

Social media platform:

Facebook

•

Twitter

•

Instagram

•

LinkedIn

•

TikTok

+3 more

Service type:

Non-technical support

Language:

English

•

Other

Timezone:

24/7

Support software:

Zoho Desk

•

Salesforce

•

ActiveCampaign

Related tags