I will premium inbound call, live chat, call transfer, back office

India

I speak English, Spanish

2 orders completed

Best Freight Broker Coordinator

Hi, I am a Freight Broker Agent and Operations Coordinator with 10+ years of experience supporting U.S. freight brokerage and trucking companies. I help brokers onboard new shippers within 2–3 weeks a...

About this Gig

I provide premium inbound call handling, live chat support, and back office services to help businesses deliver smooth, professional, and high-quality customer experiences. I work as a reliable extension of your team, ensuring every customer interaction is handled with care, accuracy, and efficiency.

I professionally manage inbound customer calls, live chat inquiries, and call transfers, making sure customers receive clear information and timely assistance. My services include answering questions, resolving issues, processing orders, handling complaints, and escalating calls when necessary, all while maintaining a polite and customer-focused approach.

Alongside front-line support, I also offer dependable back office services such as data entry, order management, CRM updates, email handling, and general administrative tasks. I strictly follow your business processes, scripts, and brand guidelines to ensure consistency and quality in every task.

I am reliable, responsive, and detail-oriented, with a strong commitment to customer satisfaction. Whether you are a startup, small business, or growing company, I provide flexible support tailored to your needs. My goal is to save you time