I will build your chargeback dispute report

Send me your chargeback/dispute data export and I'll turn it into a clear, written report showing what's actually driving your disputes by reason code, product, or time period so you know where to focus.

I spent 4.5 years as a Dispute Resolution & Chargeback Analyst at Bank of America, handling the full chargeback lifecycle: First Chargeback, Representment, Pre-arbitration, and Case Filing, under Visa/Mastercard rules. I monitored real-time transactions for fraud, investigated cardholder and non-cardholder disputes, evaluated merchant responses, and ran fraud trend analysis for internal teams.

What you get: a written analysis of your top dispute drivers, explained in plain English not jargon you have to decode yourself. Higher packages add recommendations on what to prioritize, a short methodology write-up, and a presentation deck if you need to share findings with a partner or team.

What I don't do: I never ask for access to your live payment gateway or case management system. You export your data, I analyze it, you get a report back no ongoing access required.