I will build an ai powered multi channel customer support agent

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wakil_mandal
Wakil M

About this gig

Do you want to reduce customer support costs, respond faster, and improve CSAT without hiring more agents?


I will design and build a professional AI-powered customer support agent that works seamlessly across web chat, WhatsApp, Slack, and email.


This isn't just a simple FAQ bot. Your agent will:

  • Use Retrieval-Augmented Generation (RAG) to answer directly from your knowledge base (docs, FAQs, product manuals)
  • Integrate with your CRM or helpdesk (HubSpot, Salesforce, Zendesk, etc.) to log and resolve tickets
  • Provide multi-channel support so customers get help wherever they message you
  • Include analytics dashboards & testing harness to measure accuracy, response time, and ROI
  • Offer fallback escalation to live agents for complex queries


 What You'll Get

  1. AI Agent Setup is designed for your brand tone & customer needs
  2. Channel Integrations: Web chat, Slack, Email, and (Premium) WhatsApp Business API
  3. Knowledge Base Integration answers powered by your documents/FAQs
  4. Analytics & Reporting see performance improvements clearly
  5. Templates & Handoff WhatsApp templates and live-agent escalation options
  6. Enterprise-Grade Security NDA available, data never reused

Get to know Wakil M

Wakil M
  • FromIndia
  • Member sinceSep 2025
  • Languages

    English, Hindi
With 8+ years of experience in technology, I specialize in building custom AI solutions tailored to your business needs. From AI-powered agents to intelligent calling assistants, I design and develop smart systems that streamline processes, boost efficiency, and enhance customer experience. 🔹 What I offer: AI Chatbots & Virtual Agents 🤖 AI Calling Agents & Automation 📞 Custom AI Integrations for Business Workflows ⚙️ End-to-End AI Development (Design → Build → Deploy) 🚀 Scalable, Reliable & Secure AI Solutions 🔐