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Fiverr Pro
English
$
USD
I will build an ai powered multi channel customer support agent


Wakil M
About this gig
Do you want to reduce customer support costs, respond faster, and improve CSAT without hiring more agents?
I will design and build a professional AI-powered customer support agent that works seamlessly across web chat, WhatsApp, Slack, and email.
This isn't just a simple FAQ bot. Your agent will:
- Use Retrieval-Augmented Generation (RAG) to answer directly from your knowledge base (docs, FAQs, product manuals)
- Integrate with your CRM or helpdesk (HubSpot, Salesforce, Zendesk, etc.) to log and resolve tickets
- Provide multi-channel support so customers get help wherever they message you
- Include analytics dashboards & testing harness to measure accuracy, response time, and ROI
- Offer fallback escalation to live agents for complex queries
What You'll Get
- AI Agent Setup is designed for your brand tone & customer needs
- Channel Integrations: Web chat, Slack, Email, and (Premium) WhatsApp Business API
- Knowledge Base Integration answers powered by your documents/FAQs
- Analytics & Reporting see performance improvements clearly
- Templates & Handoff WhatsApp templates and live-agent escalation options
- Enterprise-Grade Security NDA available, data never reused
Get to know Wakil M
Wakil M
- FromIndia
- Member sinceSep 2025
Languages
English, Hindi
With 8+ years of experience in technology, I specialize in building custom AI solutions tailored to your business needs. From AI-powered agents to intelligent calling assistants, I design and develop smart systems that streamline processes, boost efficiency, and enhance customer experience.
🔹 What I offer:
AI Chatbots & Virtual Agents 🤖
AI Calling Agents & Automation 📞
Custom AI Integrations for Business Workflows ⚙️
End-to-End AI Development (Design → Build → Deploy) 🚀
Scalable, Reliable & Secure AI Solutions 🔐
FAQ
Do you handle WhatsApp template approvals?
I prepare templates compliant with WhatsApp rules and support resubmission; final approval is by WhatsApp/BSP.
Can agent escalate to humans?
Yes — we implement live-agent handoff and create escalation rules for critical intents.
What performance gains can we expect?
Varies by setup; typical savings reported by enterprises are significant — I provide an ROI projection during scoping.

