I will email and chats support specialist

I'm a dedicated Customer Support Specialist with over 3 years of experience providing email and chat support.

Looking for a reliable, empathetic customer support specialist who can turn upset shoppers into repeat customers? I help e-commerce store owners manage their email inboxes and live chat channels with fast response times and high CSAT scores.

What I Handle:

Order Management: WISMO (Where Is My Order?), tracking updates, order modifications, address changes, and cancellations in Shopify.

Returns & Exchanges: Processing refunds, store credits, and replacements according to your store policy.

Pre-Sales Inquiries: Assisting potential buyers with product questions, sizing recommendations, and checkout friction.

Conflict Resolution: Calmly handling negative feedback, delayed shipments, and damaged items with genuine empathy.

Tools I Use: Shopify, Gorgias, Zendesk, Freshdesk, Intercom, Klaviyo, Slack, Trello.

Metrics I Focus On: First Response Time (FRT) under 15 minutes for chat, 98%+ Positive CSAT, and First Contact Resolution (FCR).

My skills include:

Email & Chat Support

Customer Service

Shopify Support

Order Management

Order Tracking

Returns & Refunds

Data Entry