I will be your wordpress support and fix any website issue

Usually the same working day, Belgian time. If it is urgent, say so in your first message and I will tell you honestly whether I can get to it today or whether tomorrow is realistic.

I tell you before I start, not halfway through. If the fix is bigger than the hour you bought, you get a straight estimate and decide. Nothing gets billed that you have not agreed to.

Then I say so and you have bought an hour, so we spend the rest on something else useful: speed, backups, an update round, whatever is next on your list. I would rather you get the hour than feel short-changed.

That is most of this gig. Send the login and the symptom. Fifteen years of WordPress means I have usually seen the problem before, and where I have not, I will tell you that too rather than experiment on your live site.

Always, before a single change. If something goes wrong we roll back and you lose nothing. It is the reason I can work on live sites without making you nervous.

Yes: cleanup, hardening and closing whatever let them in. I will also tell you honestly whether a clean rebuild is faster than the cleanup, which with older sites it sometimes is.

Usually. Slow sites come from heavy hosting, plugins fighting each other, or uncompressed images. I check which one before quoting, and if it is your hosting I will say so instead of billing for the rest.

Yes: updates, backups, security and small changes. It is optional, and nothing about your site depends on it. You keep every login, so cancelling costs you nothing.

WordPress admin login, hosting or cPanel access if you have it, and a plain description of what is wrong. Screenshots or a short screen recording help more than a long explanation.

Yes, and plenty of clients buy an hour for exactly that. Screen share, your site, your questions, recorded so you can rewatch it. Cheaper than paying me to do the same thing every month.