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Fiverr Pro
English
$
USD
I will write a complete faq and reply templates for your store
Customer Support and Sales Writer for Online Stores
I am a customer service and sales professional based in Brazil. I help online stores answer customers faster, build trust, and turn questions into sales. I write clear, friendly replies for emails and...
About this Gig
Hi! Customers ask the same questions again and again: shipping, returns, sizing, order status. I will write a clear FAQ and ready-to-copy reply templates for your online store, so your support gets faster and your customers trust you more.
What you get:
- A FAQ with clear questions and answers, based on your store policies
- Customer reply templates (shipping delays, returns, complaints, discounts, order questions)
- Friendly, simple language that matches your brand tone
- Plain text delivery that you can paste into your store, help desk, or email tool (Standard and Complete plans)
- Text for your shipping and return policies (Complete plan)
Before we start, please send me your store link, your shipping and return policies, and the tone of voice you prefer. English is my second language, and I review all texts carefully before delivery.
Message me before ordering if you have a special request. I am happy to send a few sample answers for your store.
Support software:
Zendesk
Knowledge base software:
Other
Other Customer Service Services I Offer
FAQ
Which platform will the FAQ work on?
I deliver plain text that you can paste into Shopify, your help center, email tool, or any other platform.
What do you need from me to start?
Your store link, your shipping and return policies, and the tone of voice you like. That is all I need.
