I will handle your webshop customer service, returns and paypal disputes

We work with dropshipping stores, Shopify and WooCommerce brands, and growing e-commerce businesses that want to outsource customer support and dispute handling - no real limits here

We mostly handle customer support and disputes for PayPal and Stripe, but we can also help with your Klarna and Mollie disputes, and we work with most major helpdesk systems.

A Dutch customer-service agency for webshops, run by me and my business partner. Fixed agents under your brand name, a live dashboard, and you pay per handled ticket instead of per hour.

We continue month by month at the same per-ticket rate, through a recurring custom offer here on Fiverr. No long contract: you can stop at the end of any month.

After a short free call and onboarding, we usually go live within 24 hours.

Yes. We handle tickets, returns, refunds and disputes end to end, so you only step in when you want to. You keep full insight through the live dashboard and the monthly report.

You get access to multiple contact persons within our team, so there’s always someone available. Your customer support and dispute handling never depend on a single person, ensuring continuity, speed and reliability at all times.

Yes. We can take over communication with your supplier or sourcing agent to relay customer feedback, returns, defects and disputes directly to the source. This reduces miscommunication, speeds up resolutions and helps prevent recurring issues.

Absolutely. You’ll have full visibility and receive clear updates or reports on tickets, disputes and improvements.

Yes. Every client is entitled to a free call to see if this service is the right fit and to discuss volumes, workflows and expectations.