I will manage your ecom customer support and win paypal disputes

We work with dropshipping stores, Shopify and WooCommerce brands, and growing e-commerce businesses that want to outsource customer support and dispute handling - no real limits here

We mostly handle customer support and disputes for PayPal and Stripe, but we can also help with your Klarna and Mollie disputes, and we work with most major helpdesk systems.

The €200 monthly MOQ covers onboarding, system setup, workflows, reporting and ongoing support management. Tickets are billed separately at €0.70 per ticket.

For a limited time, you can start without the €250 monthly minimum in your first month and only pay per handled ticket. From month two, the MOQ applies.

After a short free call and onboarding, we usually go live within 24 hours.

Yes. We handle tickets, returns, refunds and disputes end-to-end, so you don’t have to step in unless you want to. We always provide full insights and you'll get multiple.

You get access to multiple contact persons within our team, so there’s always someone available. Your customer support and dispute handling never depend on a single person, ensuring continuity, speed and reliability at all times.

Yes. We can take over communication with your supplier or sourcing agent to relay customer feedback, returns, defects and disputes directly to the source. This reduces miscommunication, speeds up resolutions and helps prevent recurring issues.

Absolutely. You’ll have full visibility and receive clear updates or reports on tickets, disputes and improvements.

Yes. Every client is entitled to a free call to see if this service is the right fit and to discuss volumes, workflows and expectations.