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English
$
USD
I will troubleshoot windows PC and laptop issues remotely
Remote IT Support for Windows, Microsoft 365 and Networks
Windows PC running slowly, Outlook not syncing, or Wi-Fi disconnecting? I provide remote IT support for individuals and small businesses.
I’m in the final year of vocational training in IT system int...
About this Gig
Windows PC running slowly, showing errors or struggling with software? I provide structured remote troubleshooting for your PC or laptop.
I can help with:
- Windows errors and system configuration
- Slow startup and performance diagnosis
- Software installation and application problems
- Drivers and device configuration
As an IT specialist in system integration, I investigate the cause, explain the findings and work through the agreed troubleshooting steps.
Packages cover up to 1, 2 or 3 hours on one Windows PC. The service is a time-bounded support session, not a guarantee that every issue can be fixed. You receive a summary of the work and next steps. Hardware repair, data recovery and software licences are not included.
How it works: message me with your issue, confirm remote suitability and timing, then choose the agreed package. You stay present and in control of the remote session. Never send passwords or 2FA codes.
Support in English, German and Arabic. Please message me before ordering.
Device:
Desktop
•
Laptop
Operating system:
Windows
My Portfolio
Other Support & IT Services I Offer
FAQ
Should I message you before ordering?
Yes. Describe the issue, device and error message first. I will confirm whether remote support is suitable, agree the scope and timing, and recommend a package. Please redact private information from screenshots.
How does remote support work?
We agree the remote-support method and session time through Fiverr. You approve access, remain present and can end the session. Enter any credentials yourself; never send passwords, 2FA codes or authentication tokens.
Which computers and problems are covered?
This gig covers Windows PCs and laptops: performance diagnosis, system errors, software and drivers. Windows 11 is the main focus. Contact me about older Windows versions first. Mac, Linux, mobile devices and server administration are outside this gig.
Do you repair hardware or recover lost data?
No physical repair or data-recovery service is included. I can help distinguish a software issue from a possible hardware fault and explain suitable next steps. Please back up important files before agreed changes.
What if the issue cannot be fixed remotely?
The package covers the agreed diagnostic and support time, not a guaranteed fix. I will explain what I found and practical next steps. Hardware faults, provider outages or missing access may require a local technician, provider or account administrator.
When will my session take place?
Please confirm an available session time before ordering, including your time zone. The package delivery period is not a promise of immediate or 24/7 availability. You must be available for any agreed remote session.
What do revisions and additional hours cover?
Revisions address corrections to the original agreed work, within the listed revision count. New issues, devices, extra support time and ongoing maintenance are separate. Any additional paid work must be agreed through Fiverr before it starts.
Which languages can we use?
I can assist in English, German or Arabic. Let me know your preferred language in your first message.
