I will provide french and english customer support

Need reliable French and English customer support for your customers?

I am a bilingual Customer Support and IT Support professional with 8+ years of experience assisting users through email, live chat, messaging, and ticketing systems. I can help you respond to customer questions, handle routine requests, troubleshoot first-line issues, manage subscriptions or payment-related concerns, and escalate complex cases with the right context.

Depending on the package selected, I can provide:

Email and live chat support

French and English customer assistance

First-line technical troubleshooting

Issue follow-up and escalation

Updates to existing FAQs or saved replies

A concise support summary report

Before starting, please provide your support procedures, product information, access instructions, working schedule, and approved response templates.

Important: additional support days only extend the service across more scheduled days. They do not include extra working hours. Additional hours must be purchased separately.

Please contact me before ordering if your project requires phone support, advanced technical support, or ongoing weekly coverage.