I will provide IT helpdesk support, ticketing erp data coordination

Looking for reliable IT helpdesk and ticketing support for your business or project?

I bring 1.5+ years of hands-on experience providing first-line technical support and coordinating ERP-based project operations in a fast-paced IT services environment. In my role, I have:

• Resolved 3,000+ support tickets via email while maintaining high user satisfaction
• Managed ERP tools for project estimation, opportunity management, and resource materialization
• Coordinated resource allocation, invoicing, and monthly reporting across multiple projects
• Acted as a key point of contact between Project Managers, Account Managers, and Delivery Partners
• Handled escalated/critical issues by coordinating with internal technical teams

I'm ITIL 4 Foundation certified, along with SQL (HackerRank) and Salesforce Admin certifications I bring a structured, process-driven approach to support and coordination work.

What I can help with:

• Email/ticket-based technical support
• Ticketing system management (Zendesk, Freshdesk, Jira, or your tool)
• ERP data entry, reporting, and coordination
• Project/PMO support (resource tracking, invoicing coordination)
• MS Excel/Word/Outlook based reporting

Message me before ordering