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Fiverr Pro
English
$
USD
I will provide efficient customer support for your brand
Virtual Assistant, Customer Support and Admin Management
I'm a Customer Support Specialist with 7+ years of experience providing phone, email, and live chat support for international businesses. I specialize in customer service, order management, refund pro...
About this Gig
Welcome! Are you looking for a reliable, experienced Customer Support Specialist? With 7+ years of experience, I provide professional customer support via phone, email, and live chat to help businesses deliver exceptional customer experiences.
Services I Offer:
- Phone, Email & Live Chat Support
- Order Processing, Tracking & Refunds
- Payment Issue Resolution
- CRM & Ticket Management
- Back-Office & Virtual Assistant Tasks
- Admin tasks
Examples of Proven Results:
- Turned frustrated customers into 5-star brand advocates for e-commerce stores.
- Handled 50+ daily live chat and email tickets with a 98%+ satisfaction rate.
- Collaborated with production & accounting teams to resolve complex customer issues & manage refunds.
Why Choose Me?
- 7+ years of customer support experience
- Excellent communication & fast response times
- Reliable, detail-oriented, and confidential
Please contact me before placing an order so we can discuss your business requirements, working hours, tools, and expectations. This helps me recommend the best package for your needs. I look forward to helping your business deliver outstanding customer service!
Language:
English
Timezone:
UTC daytime
Other Customer Service Services I Offer
FAQ
Do you work with specific time zones?
Yes, I can adjust to your preferred time zone and provide coverage during your business hours. Flexible scheduling is available.
Can you handle multiple customers at once?
Yes, I’m experienced in managing multiple chats, emails, and calls simultaneously while maintaining accuracy and professionalism.
Do you offer long-term support contracts?
Absolutely. I can work on short-term projects or provide ongoing support tailored to your business needs.
What makes your service different from others?
I combine professionalism with a human touch, ensuring customers feel respected, valued, and supported. My approach builds trust and encourages repeat business.
Which CRM and ticketing tools are you experienced with?
I am proficient with major CRM platforms including Zendesk, Freshdesk, HubSpot, Salesforce, Zoho Desk, and Gorgias. If you use a custom software or different tool, I can easily adapt with a quick walkthrough.
Are you familiar with e-commerce platforms and order management tools?
Yes, I have hands-on experience with Shopify, WooCommerce, Magento, BigCommerce, and Amazon/eBay seller dashboards. I can handle order lookups, tracking updates, and process refunds smoothly.
What communication and chat software can you work with?
I can seamlessly integrate with your team using Slack, Microsoft Teams, Intercom, LiveChat, Tidio, WhatsApp Business, and standard email clients (Gmail, Outlook).
Reviews
1 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M mary_smith2808
India
Yash is excellent at customer service—polite, fluent, and very understanding. He knows how to handle customers professionally and made the whole experience smooth. I’ll definitely recommend him and be working with him again soon. There’s no doubt he’s the best. Keep up the good work you buddy
$50
Price
3 days
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M mary_smith2808
India
Yash is excellent at customer service—polite, fluent, and very understanding. He knows how to handle customers professionally and made the whole experience smooth. I’ll definitely recommend him and be working with him again soon. There’s no doubt he’s the best. Keep up the good work you buddy
$50
Price
3 days
Duration
Helpful?
