I will be your professional email and chat customer support agent

Customer support service I provide:

• Handled all inbound customer messages across email and social media, covering order inquiries, delivery questions, complaints, and follow-ups.
• Coordinated directly with suppliers to track orders, resolve delays, and provide customers with accurate shipping updates.
• Proactively followed up with customers after delivery to confirm satisfaction and catch issues early.
• De-escalated complaints and rebuilt trust with unhappy customers
• Logged recurring issues (delays, product complaints) and flagged patterns to the team to support process improvements.
• Maintained a warm, professional, on-brand tone in every interaction,
• Maintained first response time within 10-15 minutes.

Software knowledge:

• CRM software: Zendesk, Commslayer, Replient
• Google Workspace
• Shopify
• Wordpress 

I'm fluent in both English and Arabic, and comfortable matching a brand's tone while staying warm and professional. I'm reliable, detail-oriented, and I genuinely like helping people get to a resolution.