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I will build ai ticket routing and sla automation
Yevhenii
About this gig
I will build an AI-powered customer support automation workflow using n8n, OpenAI, APIs, webhooks, Google Sheets or databases, and your existing support tools.
I can help you automate:
Collecting tickets from email, forms, CRM, or messaging channels
Spam filtering and request validation
AI classification by category and priority
Ticket ownership and routing
SLA deadline calculation and monitoring
Automated reminders and multi-level escalations
Telegram or email notifications
Structured ticket logging and management reporting
Error handling and workflow monitoring
You will receive a tested n8n workflow, the integrations included in your package, workflow export files, and setup instructions. Standard and Premium packages can include advanced routing, database integration, SLA monitoring, escalation levels, and reporting.
My process:
- Review your support process and SLA rules
- Design the ticket workflow
- Build the AI classification and integrations
- Test routing, deadlines, and escalation scenarios
- Deliver the workflow and documentation
Please message me before ordering so I can confirm your support channels, API access, workflow complexity, and the right package.
Get to know Yevhenii
Yevhenii
AI and Sales Automation Expert
- FromUkraine
- Member sinceJul 2026
Languages
Ukrainian, English
I build AI-powered sales and business automation workflows that help companies capture and qualify leads, update CRM records, automate follow-ups, improve customer support, and reduce manual work. Using n8n, Make, AI agents, OpenAI API, CRM platforms, webhooks, and Google Workspace, I create reliable end-to-end workflows tailored to real business processes. My solutions focus on clear architecture, structured data handling, error management, and maintainability. Message me to discuss a workflow you want to automate.
My Portfolio
FAQ
What do you need to start?
I need a description of your current support process, ticket sources, categories, priorities, routing rules, SLA targets, escalation levels, and required integrations.
Which support channels can you connect?
I can connect email, website forms, CRM platforms, help desks, Telegram, and other tools that provide API, webhook, or native n8n access.
Can the workflow monitor SLA deadlines?
Yes. The workflow can calculate deadlines, monitor unresolved tickets, send reminders, and trigger escalation actions based on your SLA rules.
Does this include a help desk subscription or API fees?
No. n8n hosting, OpenAI usage, help desk subscriptions, and other third-party software or API costs are not included.
Will I receive the workflow files?
Yes. You will receive the n8n workflow export and the deliverables included in your package. Detailed comments and extended documentation depend on the selected package.
