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$
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I will review your customer journey for cognitive accessibility
yonatanzahavi25
About this gig
Some customers need a clearer, simpler and more predictable digital journey.
I will independently review your website or digital customer journey to identify places that may become unnecessarily difficult to understand, navigate or complete for people dealing with cognitive or functional difficulties.
The review combines a structured customer-journey diagnostic with my own lived-experience perspective of functional difficulties affecting areas such as concentration, cognitive load, information processing and completing multi-step tasks.
Depending on the selected package, I can review areas such as:
understanding what to do next
information and cognitive load
navigation and predictability
choices and decision complexity
forms and multi-step processes
booking, inquiry or purchase journeys
errors and recovery
confirmation and next steps
You receive a written report showing what I observed, supporting evidence, potential barriers, priorities and practical recommendations.
This is an independent diagnostic service. I do not sell redesign or implementation after the review.
Important: This service is not WCAG certification, a legal compliance audit, a medical assessment, or a claim to re
Get to know yonatanzahavi25
yonatanzahavi25
Customer Journey and Cognitive Accessibility Auditor
- FromIsrael
- Member sinceAug 2020
- Last delivery3 years
Languages
English, Russian, Hebrew
I help businesses find where their digital customer journey becomes confusing, difficult, or unnecessarily demanding. I provide structured customer journey diagnostics and cognitive accessibility reviews informed by lived experience. I test real tasks such as navigating, choosing, booking, purchasing, and completing forms, then deliver a clear written report with evidence, priorities, and practical recommendations. Independent, 100% written service — no calls or implementation. Not a WCAG certification or legal compliance audit.
FAQ
Is this a WCAG accessibility audit?
No. This is a customer-journey and cognitive accessibility review. It does not provide WCAG certification, legal compliance verification or an accessibility conformance statement.
What does “lived experience” mean here?
It means the review includes the perspective of someone who personally experiences functional difficulties that can affect concentration, cognitive load, information processing and completing complex digital tasks. My experience is one perspective and is not presented as representative of every pers
Will you redesign or fix my website?
No. I provide independent findings, priorities and recommendations. I do not sell implementation after the diagnostic.
Do we need a video call?
No. The service is designed to be completed through written communication.
Can you review more than a website?
Yes. Where access allows, the review can follow a broader digital customer journey such as landing page → service selection → form → booking or purchase → confirmation.
Will this improve my conversion rate?
I do not guarantee conversion or revenue improvements. The purpose is to identify observed barriers and help you decide what deserves attention.
