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Fiverr Pro
English
$
USD
I will be your ecommerce customer support virtual assistant
Hi! I'm Isabel, E-commerce Support Specialist & Junior Project Coordinator (Materials Engineering background + 140h PMBOK). I help online businesses & real estate pros streamline daily operations.
Wh...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Struggling with customer inquiries, order tracking, and messages across multiple channels?
Hi! I'm Isabel. With 3+ years of experience in high-volume digital support and e-commerce operations, I help store owners deliver fast, empathetic, and solution-focused customer service.
My Engineering background and PMBOK (Project Management) specialization give me a structured, analytical approach. I don't just reply to messagesI proactively track shipments, resolve post-sale issues, and streamline workflows.
What I can handle for your store:
- Multi-Channel Support: WhatsApp Business, Meta Suite (IG/FB DMs), live chat, and email.
- Order & Logistics Tracking: Shopify status checks, cancellations, returns, and 3PL coordination.
- Claim Resolution: Turning unhappy inquiries into satisfied customers with clear communication.
- Data & Admin: Customer logs, ticket tagging, and database updates in Google Workspace/Excel.
️ Tech Stack: Shopify, WhatsApp Business, Meta Business Suite, Gmail, Google Workspace, MS Office.
Lets elevate your customer experience!
- Note: Please send me a message before placing an order to align on volume and details.
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
Knowledge base software:
Document 360
My Portfolio
FAQ
Do you speak and write fluently in both English and Spanish?
Yes! I am fully bilingual in English and Spanish. I can seamlessly manage bilingual support across WhatsApp, social media, and email without language barriers.
What happens if a customer asks a complex question you don't know how to answer yet?
I follow a structured escalation workflow. I will acknowledge the customer's issue politely so they know they are being heard, research the answer or log the case details, and escalate it to you immediately for guidance.
Do I need to provide scripts or FAQ templates, or can you create them?
If you already have canned responses or guidelines, I will follow them strictly. If you don't, I can help you organize and document a standard FAQ sheet based on common customer inquiries during my first few days.
Are you comfortable using platform tools other than Shopify?
Absolutely. Thanks to my background, I adapt to new software very quickly. Whether your store uses Shopify, WooCommerce, Gorgias, Zendesk, or custom CRMs, I can learn your setup in minimal time.
