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I will be your multilingual email and chat support specialist
Bilingual Customer Support Specialist Graphic Designer Email Chat Support
Multilingual Customer Support Specialist with 14+ years experience in email & chat support for international clients. Skilled in case investigation, resolving billing issues, documentation, and follow...
About this Gig
Hi I am Lorena,
Looking for reliable and professional customer support for your business?
I provide multilingual customer service support through email and live chat with a strong focus on professionalism, customer satisfaction, and clear communication.
With 14+ years of experience supporting international customers, I can help your business manage customer inquiries efficiently while maintaining a positive customer experience.
What I can help with:
- Email support
- Live chat support
- Customer inquiries
- Order tracking and updates
- Complaint resolution
- CRM ticket handling
- Customer follow-ups
- Multilingual support (English, Spanish, Portuguese)
Why work with me?
- 14+ years of customer support experience
- Professional and empathetic communication
- Experience with international customers
- Fast learner and adaptable
- Detail-oriented and organized
Please contact me before placing an order so we can discuss your project needs.
Thank you I look forward to working with you!
Language:
English
•
Portuguese
•
Spanish
Timezone:
UTC daytime
My Portfolio
FAQ
Are you available 24/7 for customer support?
No. I provide professional customer support Monday to Friday, from 7:00 AM to 1:00 PM (Colombia time). This schedule allows me to deliver focused, high-quality, and consistent support during working hours.
What are your working hours?
🕒 Monday – Friday 🕒 7:00 AM – 1:00 PM (Colombia time) Outside of these hours, I am not available, so I recommend planning your support coverage accordingly.
What languages do you support?
I provide multilingual customer support in: English Spanish Portuguese This helps your business communicate effectively with international customers and improve satisfaction.
What type of customer service do you handle?
I specialize in email and live chat support, including: ✔ Customer inquiries ✔ Order updates & tracking ✔ Complaint handling ✔ CRM/ticket management ✔ Customer follow-ups 👉 Send me a message if you want to confirm your specific needs.
Can you follow my brand tone and guidelines?
Yes. I carefully adapt to your brand voice, tone, and communication style to ensure a consistent and professional customer experience.
Do you use CRM or helpdesk tools?
Yes. I can work with most CRM and ticketing systems. I am also a fast learner, so I can quickly adapt to new platforms your business uses. 👉 Please message me before ordering to confirm your tool.
How do we start working together?
It’s simple: Click “Contact Seller” Share your business details and support needs I will confirm availability and the best package for you 🚀 Let’s improve your customer experience with professional, reliable support—message me today!
Do you offer a free sample or trial of your customer support service?
I don’t offer full free trials, but I can provide a short sample response so you can see my communication style and quality before placing an order. This helps you understand how I handle tone, professionalism, and customer interaction.
