I will set up your zendesk admin center, ai agent, and help center
About this Gig
Need Zendesk set upfrom a light trial desk to full Admin day-one, or AI Agent + Help Center?
I configure Zendesk around how your team works. Pick the package that matches your goal:
- Starter / Basic support email, groups, views, 1 ticket form + launch checklist
- Standard / Day-One Admin email, routing, views, forms & fields, business hours & SLAs, macros, triggers/automations + handoff
- Advanced / Premium AI Agent setup + Help Center/KB starter (scoped) on top of a usable Admin baseline + handoff
After you order and share requirements, Ill confirm whats in scope for your package, then ask for Admin access. Delivery follows the window on your order (3 / 5 / 14 days by package).
Youll get the agreed configuration plus a short handoff of what changed. Not included unless purchased: custom code, ongoing maintenance, or work outside your package (extras available where offerede.g. extra macros, playbook, extra revision).
Support software:
Zendesk
Knowledge base software:
Other
My Portfolio
FAQ
What's included in this gig?
Basic (Trial Starter): support email, groups, views, 1 ticket form + launch checklist. Standard (Day-One Admin): email, routing, views, forms & fields, business hours & SLAs, macros, triggers/automations + handoff. Premium (AI Agent + Help Center): AI Agent setup + Help Center/KB starter (scoped) on
Do you set up AI Agent or the Knowledge Base?
Yes—in the Premium package. Basic and Standard are Admin/setup focused and do not include AI Agent or full Help Center/KB build-out. You can add Help Center or Knowledgebase via extras, or upgrade to Premium if you need AI + HC together.
When do you need Admin access?
After you order, I’ll review your requirements and confirm scope first. Then I’ll ask you to grant Admin (or equivalent) access—please don’t send passwords in chat. Use a secure invite when we kick off.
What’s the difference between the Help Center and Knowledgebase extras?
Help Center = your public Zendesk Guide / self-service site (structure + articles). Knowledgebase = broader knowledge sources (extra articles, uploaded docs, external links for AI Agent knowledge sources, etc.). It does not include building a full Help Center—use the Help Center extra or Premium for
How long does delivery take?
Basic: 3 days · Standard: 5 days · Premium: 14 days (after requirements are in, and access is granted so work can start). Complex requests may use the full window. Need more build work? Use extras (e.g. macros, Help Center) or Extra configuration where offered.

