I will manage your french customer service for your shopify store

French customer support, managed by a French specialist based in France.

Your customers contact you in French sometimes with unclear questions, complaints or urgent requests. They can quickly spot machine-translated replies. One poor response can cost you a customer, a positive review or even lead to a payment dispute.

I have over 10 years of experience managing customer support for French-speaking Shopify stores. I provide natural, native French support and understand what French customers expect: clear updates, accurate timelines and personal attention.

What I handle

• Order tracking, delivery delays and lost parcels
• Refunds, returns and exchanges based on your policies
• PayPal, Stripe and Shopify disputes and chargebacks
• Complaints before they escalate to Trustpilot
• Pre-sale questions that help convert customers

What you receive

• Daily reports on ticket volume, key issues, refunds and pending decisions
• A reusable library of French response templates
• Weekly reports on recurring product and logistics issues
• Please contact me before ordering to discuss your needs, ticket volume and support policies.