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Fiverr Pro
English
$
USD
I will provide professional remote customer support and virtual assistance
Customer Support Specialist
Results-driven Remote Customer Support & Sales Specialist with over 5 years of experience delivering high-quality customer service and sales support for US-based campaigns. Skilled in handling high ca...
About this Gig
Tired of emails, customer inquiries, and admin tasks eating your day? I'm a reliable Remote Customer Support & Virtual Assistant with real US campaign experience. I clear the clutter so you can focus on growing your business.
I handle inquiries, emails, live chat, lead generation, appointment setting, and general admin with speed and initiative.
What I offer:
- Professional customer support via email, chat, or your tools fast responses and issue resolution
- Lead generation & appointment setting research, qualify, and book meetings so your pipeline stays full
- Email management & follow-ups organized inbox and consistent nurturing
- Data entry, research & admin support accurate work that saves you hours weekly
- Flexible monthly packages (15, 40, or 80 hours) tailored to your workload
I understand US client expectations, communicate clearly, take ownership, and adapt quickly. I work in SAST (strong overlap with US time zones) and am proficient with Google Workspace, Microsoft365, Slack, Asana, Trello and most CRMs I learn new tools fast.
If you're looking for a dependable VA who delivers consistent results, send me a message. I reply quickly and I'm happy to discuss your need
Purpose:
Business
Work model:
Monthly retainer
FAQ
What are your working hours and response time?
I am available 8:00 AM – 8:00 PM SAST (South Africa Time), which overlaps well with US morning through evening hours. I aim to respond to messages and complete tasks within 1–2 hours during my working window. For urgent matters we can set up priority channels (Slack, WhatsApp, etc.).
Which tools and platforms do you use?
I am comfortable with Google Workspace (Gmail, Docs, Sheets, Drive), Microsoft 365, Slack, Zoom, Asana, Trello, Notion, basic CRMs, and many others. I learn new tools extremely quickly, just tell me what your stack is and I’ll get up to speed the same day.
Do you sign NDAs or handle confidential information?
Yes, always. Client confidentiality and data security are non-negotiable. I’m happy to sign any NDA or agreement before we start.
How do the monthly support packages work?
You choose 15, 40, or 80 hours per month. We do a short onboarding call to align on priorities and communication style. I provide regular updates and a month end summary. Unused hours can roll over by agreement. It’s built for ongoing, flexible support.
Can you do lead generation and appointment setting for my industry?
Yes. I have experience qualifying leads and booking appointments for US facing offers. Share your ideal customer profile, offer, and any scripts or compliance rules, and I’ll execute professionally or help refine the process.
What if I only need one off tasks or a short project instead of monthly support?
No problem. I also take custom one time projects. Message me with the scope and deadline and I’ll give you a clear quote and timeline. Many clients start with a small test task before moving to a monthly package.
Are you available for long term or near full time support?
Yes. I prefer building ongoing relationships and have capacity for dedicated clients. The 80hour package or a custom arrangement works well if you need consistent daily support.
How do we get started?
Just send me a message describing what you need help with. I’ll ask a few quick questions, recommend the best package, and we can hop on a short call if you want. Once the order is placed we onboard and I start delivering right away. The process is simple and transparent.
