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Fiverr Pro
English
$
USD
Looks Like This Service Is On Hold
I will create empathetic customer service scripts and templates
Pakistan
I speak English
1 order completed
Customer Support Operations Specialist
I help startups and growing businesses streamline their customer support by creating structured guidelines, response templates, escalation flows, and internal documentation that agents can actually fo...
About this Gig
Are you setting up or improving your customer support team?
I help businesses streamline their customer support by providing ready-to-use SOPs, templates, and workflows that ensure consistent, professional, and efficient customer interactions.
Instead of starting from scratch, youll receive structured documentation your agents can follow immediately.
I cover all scenarios, including:
- Order Confirmations & Shipping Updates
- "Where is my order?" (WISMO)
- Damaged/Defective Items
- Refund & Exchange Policies
- Review Requests (that actually get clicks)
- Dealing with rude/angry customers
- Technical Glitches/Downtime apologies
What you get with this gig:
- Empathy-First Writing: Scripts designed to de-escalate angry customers.
- Brand Consistency: I adapt the tone to fit your brand (Professional, Friendly, Witty, or Luxury).
- Efficiency: Reduce your First Response Time (FRT) by having answers ready to go.
- Clarity: Crystal clear instructions that eliminate confusion.
Ideal for:
Startups & small businesses
Remote customer support teams
New support agents & supervisors
Not sure which package fits your needs? Send me a message I'll guide you.
Support software:
Salesforce
Knowledge base software:
Other
FAQ
What information do you need from me to get started?
To ensure the templates are perfect, I’ll need a brief overview of your business, your current refund/shipping policies, and your preferred brand voice (e.g., friendly and casual or formal and corporate). If you have specific recurring "pain points" from customers, let me know those too!
Can I use these templates in my helpdesk software (Zendesk, Shopify, Salesforce etc.)?
Yes! I deliver the templates in a clean, organized format (Docx or PDF) with clear [Placeholders] for names and order numbers. You can easily copy and paste them into the "Macros" or "Canned Responses" section of any platform like Zendesk, Freshdesk, Intercom, or Shopify.
Do you write for "difficult" or angry customers?
Absolutely. One of my specialties is de-escalation. I use empathy-first language and "positive positioning" to handle frustrated customers, helping to prevent 1-star reviews and chargebacks while still protecting your business policies.
Will the templates sound like a robot wrote them?
Not at all. My goal is to make your automated responses sound human. I focus on natural flow and authentic empathy so your customers feel heard and valued, rather than just another ticket number in a system.
Can you write templates for Social Media DMs and Live Chat?
I can adapt scripts for Live Chat, Instagram DMs, or WhatsApp, keeping them punchy, quick, and optimized for mobile reading. Additionally, my templates can also be used to create powertext templates/JSON files.
