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Fiverr Pro
English
$
USD
I will provide expert b2b technical support and jira ticket management
About this Gig
Are you overwhelmed by your technical support queue?
I am a Technical Product Specialist with 3+ years of experience in hardware / software support. I help tech companies manage B2B partner relations and internal workflows via Jira & Confluence.
Why hire a specialist? With a technical background in Linux and Computer Scienc, I dont just "reply" to tickets, I troubleshoot the root cause. I understand the "why" behind the technical issues your partners face.
What I offer:
- Jira Management: Ticket triage, labeling, and workflow optimization.
- Confluence: Building and maintaining technical documentation (KB).
- B2B Support: Professional, technical communication for high-value partners.
- Troubleshooting: Specialized in hardware-software integration and Linux.
Why Choose Me?
- EU Evening Coverage: I clear your queue while your main team is offline.
- Engineering Mindset: I speak the language of your developers and partners.
Note: To ensure technical precision, I work via written channels (Jira/Email/Chat).
Please message me before ordering to discuss your tech stack!
Service type:
Technical support
Language:
English
Timezone:
UTC nighttime
Support software:
Other
Knowledge base software:
Confluence
FAQ
Do you provide voice or video support?
To ensure 100% technical accuracy and maintain clear documentation for your team, I work exclusively through written channels (Jira, Confluence, Email, and Slack/Teams). This allows for a better audit trail of technical solutions.
What is your experience with Linux and Terminal environments?
I have a solid technical foundation in Linux and am comfortable using the command line for basic navigation, file management, and system troubleshooting. I use Linux as part of my hardware and software testing workflow, which helps me understand the technical environment.
Can you help with Confluence documentation from scratch?
Yes. I can take your existing resolved tickets and technical notes and turn them into organized, professional Knowledge Base (KB) articles within Confluence for your team or your partners.
