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Fiverr Pro
English
$
USD
I will be your full time customer support agent
Customer Support Specialist and Zendesk Workflow Expert
I’m Abhinav, a Customer Support Specialist with 6+ years of experience and a Zendesk Specialist with 4.5+ years of hands-on expertise. I help SaaS and eCommerce teams deliver fast, structured, and pro...
About this Gig
Turn your customer support into a smooth, high-performing system.
I'll be your professional Customer Service Representative / Support Agent, handling your customers with speed, clarity, and consistency.
With 6 years of real-world experience in customer support and 4.5 years of hands- on expertise in Zendesk, I help businesses reduce response time, improve CSAT, and keep operations running smoothly.
What you get:
- Email & Live Chat Support
- Smart ticket handling & prioritization
- Order/account support
- Issue resolution & escalations
- SLA compliance & performance tracking
Platforms I support: Shopify, Amazon, Etsy, WooCommerce, SaaS.
Tools I work with: Zendesk (core), Gorgias, Freshdesk, Tidio, Meta Business Suite, HelpDesk, Dialpad, DSER/Dropified.
Why work with me?
Reliable Process-driven Fast communicator Detail-oriented.
If you want dependable, structured, and results-driven customer support, lets get started.
Service type:
Non-technical support
Language:
English
•
Hindi
Timezone:
24/7
Knowledge base software:
Document 360
•
Confluence
•
Tribe
FAQ
I’ve never hired a freelancer for customer support before — how will this work?
I’ll start with a quick intake to understand your workflow, tone, tools, and priorities. If you have SOPs, I’ll follow them; if not, I’ll align with you and work accordingly
How do I know my customers and data will be safe with you?
I maintain strict confidentiality, follow your security guidelines, and only access what you explicitly grant me. I’m happy to sign an NDA if required.
What if your support style doesn’t match my brand voice?
I adapt to your brand tone (formal, friendly, technical, or conversational). During the first few tickets, I’ll align closely with your expectations and adjust based on your feedback.
What if I’m unhappy with the service?
Your satisfaction matters. If something isn’t working, I’ll refine my approach, update workflows, or adjust communication style based on your feedback, no defensiveness, just solutions.
Do I need to provide training or SOPs?
If you have them, that’s ideal. If not, I can learn directly from your system, past tickets, and your guidance while maintaining professional support standards.
Can you scale support if ticket volume increases?
Yes. I can adjust working hours or recommend additional resources if your support needs grow.
How do you handle difficult or angry customers?
I stay calm, empathetic, and professional, focusing on resolution rather than confrontation, while following your escalation process.
Will you update me regularly?
Yes, I can provide daily or weekly summaries so you always know what’s happening with your support queue.
Can you work long-term if this goes well?
Absolutely. I’m open to ongoing collaboration and becoming a reliable part of your support operation.
How do we get started?
Send me your tools, access level, and any guidelines you have — I’ll take care of the rest.
