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Fiverr Pro
English
$
USD
I will be a quality assurance analyst in customer service, QA
About this Gig
I will be able to help you be your Quality Assurance Analyst to evaluate the interaction between a customer and a customer support representative.
Feel free to check out my profile to learn more about my background. I currently work full-time as a QA/Trainer, and I enjoy evaluating and providing feedback to enhance customer service and experience.
Feel free to book the project if you would like to improve the quality of service. I will be more than glad to assist you with that.
For any inquiries, feel free to reach out to me.
Industry:
Other
Platform:
Other
Language:
English
My Portfolio
FAQ
How do you choose cases to evaluate?
In general, randomly using a database of interactions. However, feel free to provide a specific case that you'd like to be evaluated.
Do you use Artificial Intelligence?
No, I don't think that AI will be able to capture every single detail and provide genuine, tailored analysis.
Can you provide feedback to agents?
This gig doesn't include the service; however, I leave full comments on why something went wrong. I do not leave comments on the evaluation if something was done right, only focusing on the areas that were not fulfilled. However, if you specifically request, I am able to accomodate that.
Can my company grow with your help?
Yes. At my current company, we have increased the Trustpilot score from 2.6 to 4.2. Great customer service is key to success. Agents are pleased to receive constructive feedback to improve their skills.
Do you offer any other services?
I am planning to help companies set up solutions articles, both internal (Guides) and external (Help Center). Feel free to reach out to me.
