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Fiverr Pro
English
$
USD
I will be customer service representative, live chat customer support
Customer Support Representative
Top-Tier Customer Support & Airbnb Virtual Assistant
Scale your business with expert Shopify, Amazon, and eBay support. I specialize in Live Chat and ticket management to drive sales and ensure buyer...
About this Gig
You run an online store and need customer service and customer support you can actually rely on? You've come to the right gig.
I will provide eCommerce (Shopify, Amazon, eBay) customer support
I will manage your customer support and live chat with structure, clarity, and consistency so your customers stay satisfied and your operations stay organized.
I will handle:
- Customer service emails and support tickets
- Live chat customer support
- Order tracking and delivery updates
- Refunds, returns, and exchanges
- Product inquiries and pre-sale questions
- Chargebacks and dispute communication
- Inbound and outbound customer calls
I utilize tools like Gorgias, Zendesk, HelpScout, and Freshdesk to keep your customer support efficient and scalable.
Let's build a customer service system your online store can depend on.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
Dutch
•
English
•
Italian
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Fashion & apparel
•
Retail & wholesale
Purpose:
Business
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
Do you offer 24/7 customer support and virtual receptionist services?
Yes. I provide 24/7 customer support and virtual receptionist services ready to handle chats, calls, and emails around the clock. Whether it’s weekdays, weekends, or holidays, your customer service stays live and responsive.
Can you reduce negative reviews and complaints?
Yes. I offer proactive customer service that resolves issues before they escalate. Many of my clients see fewer complaints and more positive feedback after I take over their support.
What makes your services different?
My customer support service is more than just answering. I provide structured, branded customer service through phone, email, and chat, supported by automation and dedication for 24/7 coverage.
Can you handle both customer service and customer support across multiple channels?
Absolutely. I manage live chat, email, tickets, and calls. From answering inquiries to solving issues, I offer full-service customer support tailored to your brand.
Which platforms do you support?
I work with Gorgias, Zendesk, Freshdesk, and more. I’ll also recommend the best platform based on your industry, inquiry volume, and goals whether for customer support or virtual receptionist needs.
What kind of businesses have you worked with?
I’ve worked with fashion, wellness, and eCommerce businesses, providing end-to-end customer service and virtual receptionist coverage that matches each brand’s voice and values.
Can I trust you to represent my brand properly?
Absolutely. I learn your products, policies, and tone before starting. With my experience across over 7 businesses, I’ve helped brands keep their customer support sharp and professional.
