Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your professional inbound and outbound call agent
About this Gig
Running a business is demanding, and keeping up with every customer call isn't always possible. That's where I come in.
I provide professional, reliable inbound and outbound customer support services to help you deliver an exceptional customer experience while you focus on growing your business.
Every call is handled with a friendly, patient, and professional approach, ensuring your customers feel heard, valued, and confident in your brand.
What I Can Help You With?
Inbound Customer Support
- Answer customer inquiries
- Order status updates
- Basic troubleshooting
- Product or service information
- General customer assistance
Outbound Customer Support
- Customer follow-ups
- Satisfaction check-ins
- Callback requests
- Appointment reminders
- Customer retention and relationship building
What You'll Receive?
Expect professional, customer-focused support, clear call logs and summaries, fluent English communication, flexible availability to match your business hours, and a commitment to representing your brand with professionalism and care.
I have experience assisting customers across a variety of industries, including:
E-commerce
SaaS (Software as a Service)
Subscription Services
Healthcare Schedul
FAQ
What kind of calls can you handle?
I handle both inbound and outbound customer support calls, including answering inquiries, resolving issues, taking order status requests, scheduling appointments, and conducting follow-up or satisfaction check-in calls.
Do I need to provide a script or call list?
It's helpful but not required. If you provide a script, FAQ sheet, or list of numbers to call, I'll follow it closely. If not, I can work from general guidelines you give me and adapt naturally to each conversation.
What information do you need from me before starting?
I'll need details about your business, common customer questions, your tone/brand voice preferences, and access to any phone system or contact list required for the calls. The more context you provide, the better I can represent your brand.
Do you provide call recordings or reports?
Yes. After every session, you'll receive a summary report covering calls made or received, outcomes, and any action items. Higher-tier packages include detailed logs and daily reporting.
What time zones or hours are you available?
I offer flexible scheduling and can accommodate most time zones. Let me know your preferred call hours before ordering, and I'll confirm availability.
Can I order more hours than what's listed in the packages?
Yes, additional hours can be added as a gig extra, or you can message me directly to discuss a custom package for larger or ongoing call volume.
