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Fiverr Pro
English
$
USD
I will provide professional customer support and live chat support
Customer Support Expert
Hi, I’m Zunaira Chaman, a Customer Support Expert with 3+ years of experience providing high-quality email and live chat support. I help businesses manage customer inquiries, order tracking, refunds, ...
About this Gig
Are you looking for a reliable and experienced Customer Support Specialist who can handle your customers professionally and keep them satisfied?
I have 3+ years of hands-on experience in customer support, live chat, and email handling for eCommerce stores, digital products, and service-based businesses. I understand how important clear communication, fast response time, and customer satisfaction are for any brand.
I can represent your business professionally and ensure your customers feel heard, valued, and supported.
What I can help you with:
- Live chat support (Tawk.to, Tidio, Intercom, Zendesk, Freshdesk)
- Email customer support
- Order tracking and delivery updates
- Refunds, returns, and exchange handling
- Shopify product support
- CRM ticket management
- Bilingual support (English & Swedish if needed)
WHY CHOOSE ME.
- 3+ years of professional customer support experience
- Fast response time and clear communication.
- Long-term support mindset.
- Calm and professional handling of upset customers
- Experienced with eCommerce and digital products
I always follow SOPs, maintain brand tone, and ensure accurate, polite, and human-written responses.
Lets work together to improve customer support.
FAQ
What platforms do you work with?
I work with Shopify, Zendesk, Tawk.to, Tidio, Intercom, Freshdesk, Gmail, and other CRM or helpdesk tools.
Do you handle refunds and chargebacks?
Yes, I have hands-on experience handling refunds, disputes, and chargeback-related customer communication.
Can you follow my brand tone and SOP?
Absolutely. I carefully follow provided SOPs, brand guidelines, and communication tone to represent your business professionally.
Do you handle live chat and email support both?
Yes, I can manage both live chat and email support efficiently, ensuring timely and accurate responses.
Are you available for long-term work?
Yes, I am available for both short-term and long-term customer support projects.
